FAQ’s

How can I contact customer service?

You can contact us via live chat 7 days a week (M-S) between 9am – 4pm. You can also Email us any time at Sales@xsbeauty.co.uk and we’ll get back to you within 24 hours.

What forms of payments do you accept?

We accept payments through PayPal.

 

I don’t have a paypal account, can i pay with my Debit or Credit card?

Yes, Debit and Credit card payment are made through paypal.

Follow these steps.

Add the items you want to shopping cart, Click on proceed to checkout, on the checkout page enter your details then click on paypal at the bottom of the page. Now you will have a pop up window and you will see an option to pay with Debit or Credit Card click and enter your card details.

 

I forgot my password.

If you are unable to log into your account, go to the My Account page on Xsbeauty.co.uk and click “Lost Your Password?”. Follow the prompts to reset your password. If you are still unable to access your account, please contact customer service for assistance.

 

I just placed an order, but I need to cancel it.

We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible and we will try to cancel the order before it has been shipped. Orders already shipped cant be cancelled.

Can I return an item i bought?

You may return an item as long as it hasn’t been used and opened. Items must be returned just the way it was received with all original packaging. The buyer will be responsible for return postage and we will also deduct our initial postage cost from your original payment before a refund is made.

 

Do you offer Next Day Guaranteed Delivery?

Yes we offer Royalmail next day Guaranteed delivery 1pm, During checkout checkout select Royalmail Next Day Delivery.  Orders placed before 12pm will be posted same day. Orders placed after 12pm will be posted Next working day